Question 1

How do I register a new score8 account?

Accepted Answer

Registering a Score8 account is quick and easy, taking less than 2 minutes. Click the "Register" button at the top of the page, enter your Malaysia phone number, set a password, and verify your account via the OTP code sent to your number. Once verified, you can log in straight away and start enjoying all the games and claim your welcome bonus as a new member.

Question 2

What is the minimum age to register a score8 account?

Accepted Answer

The minimum age to register and play at Score8 is 18 and above. This is a mandatory requirement with no exceptions. Score8 enforces a strict responsible gaming policy and verifies the age of all new members during the KYC (identity verification) process. Any account found to have been registered by an underage user will be terminated immediately.

Question 3

Can I have more than one score8 account?

Accepted Answer

No, each user is only permitted to hold one Score8 account. Owning multiple accounts violates the platform's terms and conditions and may result in all associated accounts being suspended. If you are having trouble accessing your existing account, please contact our support team for account recovery assistance without needing to open a new one.

Question 4

What documents are required for KYC verification?

Accepted Answer

For KYC verification to enable unrestricted cash withdrawals, you need to submit a clear photo or scan of the following documents: (1) Malaysian Identity Card (MyKad) — front and back, (2) A selfie holding your MyKad. The KYC review process is typically completed within 1–2 hours on working days. Once verified, your withdrawal limit will be increased automatically.

Question 5

How do I change my score8 account password?

Accepted Answer

Log in to your Score8 account, go to Settings > Security > Change Password. Enter your current password, then set a new one. Make sure your new password is at least 8 characters long and contains a combination of uppercase letters, lowercase letters, and numbers for maximum security. If you have forgotten your current password, use the "Forgot Password" function on the login page to reset it via OTP.

Question 6

How do I close or delete my score8 account?

Accepted Answer

If you wish to close your score8 account, contact our support team via live chat and inform them of your request. Our team will guide you through the secure account closure process, including ensuring your remaining balance is fully withdrawn before the account is terminated. This process typically takes 1–3 business days to complete.

Question 7

What deposit methods are accepted at score8?

Accepted Answer

Score8 supports a wide range of popular payment methods in Malaysia, including: bank transfer (FPX) with all major Malaysian banks, digital wallets such as Touch 'n Go eWallet and GrabPay, deposits via Maybank2u, CIMB Clicks, RHB Now, and Public Bank, as well as Visa and Mastercard credit and debit card payments. All deposits are processed in real time with no additional fees.

Question 8

What is the minimum deposit amount at score8?

Accepted Answer

The minimum deposit at score8 is as low as RM10, making it one of the most budget-friendly online gaming platforms in Malaysia. There is no set maximum deposit limit for regular members, although deposits exceeding certain thresholds may require additional verification for security purposes.

Question 9

How long does it take for a deposit to be processed?

Accepted Answer

Almost all deposit methods at score8 are processed instantly — funds are credited to your account wallet within seconds of a successful transaction. In the rare case where a deposit takes longer (typically no more than 15 minutes), it may be due to additional verification from your bank. If your deposit has not been credited after 30 minutes, contact our support with proof of payment for immediate resolution.

Question 10

Are there any charges or fees for deposits?

Accepted Answer

Score8 does not charge any processing fees for deposits made via FPX or digital wallets. For credit card deposits, a 1.5% handling fee may apply depending on your card issuer. Any applicable charges will be clearly displayed before you confirm the transaction, so there are no hidden surprises.

Question 11

Can I cancel a deposit after the transaction is made?

Accepted Answer

Successfully processed deposits cannot be cancelled as funds are instantly credited to your score8 account wallet. However, if you notice an unrecognized or unauthorized deposit transaction, contact our support team immediately. We will investigate the case and take appropriate action to protect your account.

Question 12

How do I withdraw funds from my score8 account?

Accepted Answer

Log in to your Score8 account and go to Wallet > Withdrawal. Select your preferred withdrawal method (bank transfer or digital wallet), enter your bank account number or wallet ID, set the amount to withdraw, and confirm the request. Make sure your bank account name matches the name registered on your Score8 account to avoid any delays.

Question 13

How long does it take for a withdrawal to be processed?

Accepted Answer

Withdrawals at Score8 are processed within 15 minutes to 2 hours for standard requests. KYC-verified withdrawals are typically processed within 15–30 minutes, while first-time requests or large amounts may take up to 4 hours for additional security checks. During peak periods (such as weekends or public holidays), processing times may be slightly longer.

Question 14

What are the minimum and maximum withdrawal amounts?

Accepted Answer

The minimum withdrawal at Score8 is RM30. The maximum withdrawal limit depends on your account status: unverified accounts can withdraw up to RM500 per day, while fully verified accounts enjoy a higher daily withdrawal limit. Score8 VIP members enjoy premium, higher withdrawal limits as part of their exclusive membership benefits.

Question 15

Why was my withdrawal request rejected?

Accepted Answer

There are several reasons why a withdrawal request may be rejected: (1) The bank account name does not match the name registered on your Score8 account, (2) The bonus rollover requirement has not been fully met, (3) KYC verification has not been completed, (4) The bank account used differs from the one used for a previous deposit, or (5) Unusual activity has been detected on the account. Contact support for a detailed explanation of your specific case.

Question 16

Can I withdraw bonus funds directly?

Accepted Answer

Bonus funds must meet the rollover (re-wagering) requirements set before they can be withdrawn as cash. Rollover requirements vary by bonus type — typically between 5x to 30x the bonus amount. Once the rollover requirement is met, bonus funds are automatically converted to withdrawable cash with no additional conditions. Check the Promotions section in your account to view your current rollover progress.

Question 17

What welcome bonus does score8 offer for new members?

Accepted Answer

New score8 members are eligible for a highly attractive welcome bonus package: up to 200% on your first deposit, 100 Free Spins for selected slot games, and 10% cashback for the first week. The bonus is automatically credited to your account once your first deposit is successfully processed — no promo code required. The maximum bonus value claimable is RM1,000 on the first deposit.

Question 18

What is rollover and how is it calculated?

Accepted Answer

Rollover (or turnover) is the total wagering amount you need to reach before bonus funds can be withdrawn. For example, if you receive a RM100 bonus with a 10x rollover requirement, you need to place bets totalling RM1,000 (RM100 × 10) before that bonus can be converted to cash. You can monitor your rollover progress in real time under the Promotions section in your Score8 account.

Question 19

Does score8 offer cashback or rebates for loyal members?

Accepted Answer

Yes, score8 offers a weekly cashback program for all active members. Cashback rates start from 5% for regular members and can go up to 15% for VIP members. Cashback is calculated based on the total net losses from the previous week and is credited every Monday. In addition, members also receive daily rebates on live games and sports betting, ensuring you always get something back even on your less fortunate days.

Question 20

Can I decline a bonus that has already been credited to my account?

Accepted Answer

Yes, you can decline or cancel a bonus that has been credited to your score8 account before you start using those bonus funds to play. Go to the Promotions section in your account, select the bonus you wish to decline, and click "Cancel Bonus". Please note that once you begin using the bonus funds for wagering, the bonus can no longer be cancelled. Contact live chat support if you need assistance with this process.

Question 21

How do I stay updated on score8 promotions?

Accepted Answer

You can stay updated on all the latest score8 promotions in several ways: (1) Visit the Promotions page on the score8 website, (2) Enable push notifications in the score8 app for real-time promotion alerts, (3) Check the emails or SMS we send periodically to registered members. New promotions are updated frequently, especially around public holidays, major sports seasons, and new game launches.

Question 22

What types of games are available at score8?

Accepted Answer

Score8 offers an extensive game collection including: slot games (over 500 titles from the world's leading providers), live casino with real dealers, sports betting covering more than 30 major sports, online bingo, poker, and classic table games such as Baccarat, Blackjack, and Roulette. All games can be played directly from your web browser with no download required, or via the Score8 app for a more optimised experience.

Question 23

Does score8 have a mobile app for Android and iOS?

Accepted Answer

Yes, score8 provides a mobile app for both Android and iOS platforms. Android users can download the score8 APK file directly from the Download page on our official website, while iOS users can find the score8 app on the App Store. The app is optimized for peak performance, offering biometric login, real-time push notifications, and a smoother gaming experience compared to the standard web version.

Question 24

Can I try games for free before real-money betting?

Accepted Answer

Yes, most slot games at score8 offer a free demo mode that lets you try out games without using real money. Demo mode is especially useful for understanding game mechanics, payout patterns, and bonus features before you start betting with real money. Please note that wins in demo mode cannot be withdrawn — it is for practice and entertainment purposes only.

Question 25

Do score8 games use fair and transparent RNG?

Accepted Answer

All slot games and casino games at Score8 use a Random Number Generator (RNG) that has been verified and certified by independent regulatory bodies. This ensures every spin, card hand, or round is truly random and cannot be manipulated by any party — including Score8 itself. The Return to Player (RTP) rate for each slot game is publicly displayed in the game information for your reference.

Question 26

Why does my game lag or freeze during play?

Accepted Answer

Game interruptions are usually caused by an unstable internet connection or a device that needs refreshing. Try the following steps: (1) Check your internet speed — a minimum of 5 Mbps is recommended for a smooth gaming experience, (2) Clear your browser cache, (3) Close unused tabs or applications, (4) Reload the game page. If you disconnect during an active bet, the score8 system will automatically restore your session and complete the round in progress. Your balance will not be affected.

Question 27

How does score8 protect my personal information?

Accepted Answer

Score8 uses banking-grade 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored on secure servers with strict access controls. We never share your personal information with third parties without your consent, except where required by law. Our full privacy policy can be read on the Privacy Policy page.

Question 28

Does score8 offer two-factor authentication (2FA)?

Accepted Answer

Yes, score8 provides two-factor authentication (2FA) as an additional security layer for your account. Once 2FA is enabled, every login attempt will require a one-time OTP code sent to your registered phone number in addition to your regular password. We strongly recommend all members enable the 2FA feature via Settings > Security to protect your account from unauthorized access.

Question 29

What should I do if my account is hacked or accessed without authorization?

Accepted Answer

If you suspect your account has been accessed without authorization, take immediate action: (1) Change your password right away, (2) Contact the score8 support team via live chat to temporarily freeze your account, (3) Review your login history and transaction records in your account, (4) Ensure the email and phone number linked to your account are still under your control. Our security team will investigate your report within 24 hours and take appropriate action, including balance recovery if unauthorized access is confirmed.

Question 30

How does score8 ensure responsible gaming?

Accepted Answer

Score8 takes responsible gaming seriously. Our platform provides several self-control tools: (1) Daily, weekly, and monthly deposit limits that you can set yourself, (2) Session time limits to restrict the duration of your play, (3) A temporary break or self-exclusion option if you feel you need to step away, (4) Links to problem gambling support resources. More information on responsible gaming is available on our dedicated page.

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